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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
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Overview
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
This item is Non-Returnable
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Details
- ISBN-13: 9781137375452
- ISBN-10: 1137375450
- Publisher: Palgrave MacMillan
- Publish Date: December 2014
- Dimensions: 8.5 x 5.6 x 0.7 inches
- Shipping Weight: 0.75 pounds
- Page Count: 166
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