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Measuring Customer Experience|Philipp Klaus

Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies

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Overview

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

This item is Non-Returnable

Details

  • ISBN-13: 9781349477340
  • ISBN-10: 1349477346
  • Publisher: Palgrave MacMillan
  • Publish Date: January 2015
  • Dimensions: 8.5 x 5.5 x 0.39 inches
  • Shipping Weight: 0.48 pounds
  • Page Count: 166

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