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Customer Service Over the Phone|Stephen Coscia

Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone

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Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

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Details

  • ISBN-13: 9781138412224
  • ISBN-10: 1138412228
  • Publisher: CRC Press
  • Publish Date: July 2017
  • Dimensions: 9 x 6.1 x 0.5 inches
  • Shipping Weight: 0.6 pounds
  • Page Count: 144

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