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"item_title" : "Customer Service Over the Phone",
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"item_description" : "Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;",
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Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
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Overview
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;
This item is Non-Returnable
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Details
- ISBN-13: 9781578200467
- ISBN-10: 1578200466
- Publisher: CRC Press
- Publish Date: January 1999
- Dimensions: 9.05 x 6.04 x 0.39 inches
- Shipping Weight: 0.5 pounds
- Page Count: 144
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