{ "item_title" : "Difficult Conversations", "item_author" : [" Harvard Business Review", "Jonathan Yen", "Jonathan Yen "], "item_description" : "You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: ● Uncovering the root cause of friction ● Maintaining a positive mindset ● Untangling the problem together ● Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/821/251/9798212515580_b.jpg", "price_data" : { "retail_price" : "45.95", "online_price" : "45.95", "our_price" : "45.95", "club_price" : "45.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

Overview

Customers Also Bought

Details