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Excellent Customer Service|E. J. Bones

Excellent Customer Service : How To Build a Customer Service Culture in a Retail Environment

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Overview

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.

This item is Non-Returnable

Details

  • ISBN-13: 9781491273197
  • ISBN-10: 1491273194
  • Publisher: Createspace Independent Publishing Platform
  • Publish Date: August 2013
  • Dimensions: 7.99 x 5 x 0.25 inches
  • Shipping Weight: 0.27 pounds
  • Page Count: 118

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