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{
"item_title" : "Inbound Call Centers",
"item_author" : [" Robert a. Gable "],
"item_description" : "Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.",
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"price_data" : {
"retail_price" : "131.00", "online_price" : "131.00", "our_price" : "131.00", "club_price" : "131.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
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Inbound Call Centers : Design, Implementation, and Management
Overview
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
This item is Non-Returnable
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Details
- ISBN-13: 9780890066409
- ISBN-10: 089006640X
- Publisher: Artech House Publishers
- Publish Date: December 1993
- Dimensions: 9.29 x 6.32 x 0.7 inches
- Shipping Weight: 0.9 pounds
- Page Count: 192
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