{
"item_title" : "World-Class Telecommunications Service",
"item_author" : [" Ellen Ward "],
"item_description" : "Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.",
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Overview
Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.
This item is Non-Returnable
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Details
- ISBN-13: 9780890069226
- ISBN-10: 0890069220
- Publisher: Artech House Publishers
- Publish Date: June 1998
- Dimensions: 9.34 x 6.37 x 0.85 inches
- Shipping Weight: 1.15 pounds
- Page Count: 296
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