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"item_title" : "Making Customer Satisfaction Happen",
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Making Customer Satisfaction Happen
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Overview
This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
This item is Non-Returnable
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Details
- ISBN-13: 9780412786303
- ISBN-10: 0412786303
- Publisher: Springer
- Publish Date: February 1996
- Dimensions: 9.21 x 6.14 x 0.45 inches
- Shipping Weight: 0.67 pounds
- Page Count: 192
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