{ "item_title" : "Say This, Say That", "item_author" : [" A. D. Higgins "], "item_description" : "What You Say After the Objection MattersEvery salesperson hears objections. The difference between losing control and closing the deal is what you say next.Most objections are not rejections. They're signals. Price, timing, trust, value, confusion, fear, fit. Weak reps take the first answer at face value. Strong reps slow down, clarify the real concern, and guide the conversation forward.The format is simple. Each objection includes what the prospect usually means, the mistake most reps make, what to say, why it matters, common pushbacks, and key takeaways.Whether you're selling in a boardroom, over the phone, or at a kitchen table, objections are where sales happen. Handle them poorly and the deal disappears. Handle them correctly and the conversation stays alive.Next time a prospect pushes back, don't panic.Say This, Say That... and close more deals.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/825/603/9798256030988_b.jpg", "price_data" : { "retail_price" : "13.99", "online_price" : "13.99", "our_price" : "13.99", "club_price" : "13.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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